Passionfruit support

Frequently asked questions

Everything you need to know about Passionfruit

General Questions

How long does onboarding take?

Our application takes around 1 hour to complete. You will be asked to select your specialism and up to three roles that you would like to be considered for on Passionfruit. For every role, you'll be prompted to answer some vetting questions. Once your application has been accepted, you'll be able to build your customer-facing profile. There are three stages to onboarding, each requiring Passionfruit's approval and is reviewed within a week of submission. Continue to check the status of your application to ensure a speedy onboarding.

Who owns the work done by a specialist?

The customer (business/company) exclusively owns the work done by a specialist, as per the Intellectual Property agreement found in our T&Cs. Specialists are able to display their work as part of their personal portfolio, unless requested otherwise by the company.

How long do projects usually last?

Typically 3-6 months, but projects can roll on for as many as you and your client both want to work together. Fun fact, we've had Passionfruit projects last for 2+ years!

Who are your typical customers?

We work with companies of all sizes. Whether that's startups and scale-ups looking to scale through marketing, or established Enterprises looking to spruce up their marketing strategies and teams.

What is it like to be apart of the community?

We define community as a support system that helps you reach milestones faster and more effectively than you could alone. There's very little we won't do - within the law! - to help you achieve your goals as an independent worker.

Project Support

What is my notice period?

Please give your Specialist Success team 14 working days notice before your project renewal date in order to wrap up your project before your next project-month begins. We'll be on hand to make sure your handover is as smooth as possible.

Once my project is live, how is Passionfruit involved?

Day to day, you will work directly with the client. Anything revolving around the project scope will be handled directly between you and them. Once a project has kicked off, the Passionfruit Specialist Team will be there to provide additional support and value, along with facilitating on-time payments. Ultimately, you can build your entire freelance business on Passionfruit. Onboarding assistance, up-skilling opportunities, networking and events are some of the things you'll receive when you work with Passionfruit.

Payments and Billing

How do I submit my invoice?

Head to your Passionfruit dashboard and select the 'Payments' tab. You'll be asked to submit your timesheet to confirm the hours you worked on a respective project. Once you've confirmed your timesheet, the platform will process your payment on the last working day of the project month.

When will I be paid?

The platform will process your payment on the last working day of the project month (E.g. If your billing period is from 17th July to 16th August, you'll be paid on the last working day of August). Payments are made out to Specialists in the currency their client pays Passionfruit. You'll never be chasing payment for work done on Passionfruit.

General Questions

Will my Specialist sign an NDA?

Yes, all Specialists will sign an NDA as part of the Passionfruit contract.

What is Passionfruit's notice period?

As per our T&Cs, for any project changes our notice period is seven working days ahead of your monthly renewal date. Reach out to your Customer Success contact and they'll take it from there.

Who owns the work done by a specialist?

Is there a minimum project length?

Our usual projects operate on a monthly rolling basis, with a notice period of 7 working days. That said, you can also start an ad-hoc project for a fixed period of time (e.g. a sprint on website copy over 3 weeks).

Where do your specialists work?

All over the world, but primarily in the UK, Europe and North America.

What's the difference between Passionfruit and a marketing agency?

Passionfruit is a platform where you can meet vetted marketing Specialists who are custom-matched to your needs, using our in-platform algorithm. You can meet your Specialist in as soon as one-week and once your project begins, you'll have access to your dedicated Customer Success team. Unlike agencies, we don't require multi-month retainers and the Specialists will work directly into your team.

How can I be sure that these are real specialists?

We have a thorough three stage vetting process for Passionfruit Specialists, which includes reference checking, interviewing and case study analysis. Specialists are continually vetted on-platform to ensure standards are consistently high. If you're still in doubt, the free chemistry call can put your mind at ease!

How do you vet your specialists?

Please visit the relevant page on our website under the "Specialist Vetting" section.

Who are your typical customers?

We work with companies of all sizes. Whether that's startups and scale-ups looking to scale through marketing, or established Enterprises looking to spruce up their marketing strategies and teams.

Project Support

I want to add another freelancer to my team. What do I do?

We love helping you build agile talent layers using multiple Passionfruit Specialists! Reach out to your Customer Success contact to talk through your needs and they'll begin the matching process. You'll be working with your next Passionfruit Specialist in no time...

Once my project is live, how is Passionfruit involved?

Day to day, you will work directly with the Specialist. Anything revolving around the project scope will be handled directly between you and them. The Passionfruit Customer Success team is there to provide additional support and value. Onboarding assistance, check-ins, feedback sessions, marketing reports, and events are some of the things you'll receive when you work with Passionfruit.

How do I contact my specialist?

Just ahead of your kick-off date, your project will appear as 'live' on your Passionfruit dashboard, and here you'll be to contact the Specialist directly.

Can I meet the specialist before I start the project?

Yes! Ahead of moving forwards with your matched Specialist, you will receive a proposal and a chemistry call facilitated by Passionfruit.

How do I log on to my Passionfruit account?

Ahead of project kick off, you'll receive full login details and onboarding information.

Payments and Billing

How do I pay my invoice?

To pay any outstanding invoices, please head to your Passionfruit dashboard and click on the 'Payments' section. Here you can settle any payments, download invoices and request additional information.

What is VAT charged on?

VAT is charged on all products and services for UK-based companies. We charge VAT on the full invoice total.

What payment types do you accept?

Payments by card and bank transfer in USD, GBP and EUR.

When do I get invoiced?

We invoice ahead of each project-month and hold in ESCROW until approved completion of that project month.

When will I be charged for the work?

Payments are taken in advance of each project-month. Once the project-month is complete, the money will leave our account and be transferred to the Specialist.

What's the cost?

Passionfruit charges a 25% service charge on all projects.

How much will it cost?

We have a soft minimum of £1500/mo for Passionfruit projects (fees included). We price all projects based on the Specialists' day-rates. Depending on your scope of work and matched Specialist, project prices will vary.

Reach out anytime

Frequently asked questions